Delivery Policy

All orders are dispatched from Box Menswear’s warehouse based in the United Kingdom. We have an excellent team of staff who work around the clock to ensure that your order is with you as quickly as humanly possible.

 

FedEx Express - €19.99 (2 to 4 Working Days)

 

Orders placed before 2pm on Monday to Friday will be shipped with DHL's Express. Service. This lightning fast service is the fastest way to ensure your order is in your hands as quickly as possible. Whether you're in a hurry for some new sexy underwear or to lounge about in track pants, the DHL service has you covered! 

 

 Faster Shipping - €9.99  (5 to 9 Working Days)

 

For those who select the Faster Shipping option, your order will be upgraded and shipped via Landmark Global. This super fast service is perfect for those who cannot wait to get their hands on their new order. All orders placed before 2pm are dispatched the same day.

We also have good news for you.  As you are based in the EU, there will be no additional custom fees or duty taxes to be paid. Please note that on extremely rare occasions there may be a checks by customs or government agencies on mail, or extreme weather events which may cause an ever so slight delay. 

  

If you’ve already ordered and want to track your order, you can do this instantly using Facebook Messenger. CLICK HERE and you will be redirected to Messenger where you can see the latest update - https://m.me/boxmenswear?ref=track-package

 

 

BREXIT
Many customers are naturally concerned about the effects of Brexit and ordering from outside the EU. Due to changes on July 1st, all orders below 150 Euros are sent with all VAT and duty/taxes paid upfront by ourselves as the merchant. This means that you will not be hit with any hidden extra fees by customs once this arrives in your country!
Please note that for orders exceeding 150 Euros, there may be a chance that a fee is applied. Unfortunately this is out of our control, and ultimately down to the discretion of your government in terms of what is applied and not. If you decide to refuse your parcel and have it returned back here, we will refund the full amount (minus the postage cost and 10%). 

 

GIFT BOXES

 

You may see on social media or marketing materials various gift boxes that Box Menswear manufactures. These are not automatically included in orders or included in the purchase, unless stated so in the product description (ie a Mystery Box of which a gift box forms part of the contents). These gift boxes are very sparse and cannot be sent out upon request.

 

COMBINED ORDERS;

On rare occasions, orders may be combined together on the online platform Box Menswear uses to produce shipping labels. 

If a customer places consecutive order within a short span of time, any outstanding unprocessed orders on the system may be merged together into one shipment. 

This is beneficial to the environment as it means less packaging is used, and ultimately less carbon emitted. Furthermore, high value orders (as a result of combined orders) may have their postal shipping service automatically upgraded, resulting in a quicker time frame.

Orders being combined does not necessitate that any extra shipping fees or additional duties have been applied. 
Your order(s) is still sent with all duties/taxes paid upfront by Box Menswear, and no additional fees will be incurred.
As always, please feel free to email support@boxmenswear.com if you have any further questions.