Delivery Policy

All orders are dispatched from Box Menswear’s warehouse based in the United Kingdom. We have an excellent team of staff who work around the clock to ensure that your order is with you as quickly as humanly possible.

 

DHL Express - €24.99 (1 to 3 Working Days)

 

Orders placed before 2pm on Monday to Friday will be shipped with DHL's Express. Service. This lightning fast service is the fastest way to ensure your order is in your hands as quickly as possible. Whether you're in a hurry for some new sexy underwear or to lounge about in track pants, the DHL service has you covered! 

 

Standard EU Shipping - €4.99 or FREE if you spend above €100.

 

Orders are dispatched with the Royal Mail Priority service. Orders will typically arrive within 5-8 working days, but may arrive quicker than this. If you spend more than $100, this service is completely free of charge.

 

Faster Shipping - €12.99  (3 to 7 Working Days)

 

For those who select the Faster Shipping option, your order will be upgraded and shipped via Landmark Global. This super fast service is perfect for those who cannot wait to get their hands on their new order. All orders placed before 2pm are dispatched the same day.

We also have good news for you.  As you are based in the EU, there will be no additional custom fees or duty taxes to be paid. Please note that on extremely rare occasions there may be a checks by customs or government agencies on mail, or extreme weather events which may cause an ever so slight delay. 

 

COVID19

 Although we are still shipping orders to arrive on time, on rare occasions there may be a delay due to COVID19. The couriers we use are highly efficient and orders are still arriving within the given time frame. However this is subject to any COVID19 developments in your country, and we will continue to monitor and update customers on any events that transpire.

  

 

If you’ve already ordered and want to track your order, you can do this instantly using Facebook Messenger. CLICK HERE and you will be redirected to Messenger where you can see the latest update - https://m.me/boxmenswear?ref=track-package

 

 

 

Route 

Box Menswear is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. *Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint. 



ITALY UPDATE

We have been informed of significant postal delays in the following areas due to the national lockdown;

  • Arzano (CAP 80022), Orta di Atella (CAP 81030) en Marcianise (CAP 81025) - in the Napels area
  • Galati Mamertino (CAP 98070) in Messina area
  • Sambuca di Sicilia (CAP 92017) in Caltanissetta area
  • Mezzojuso (postcode 90030) en Torretta (postcode 90040) in Palermo area
  • Randazzo (postcode 95036) en Troina (postcode 94018) in Catania area
  • Vittoria (postcode 97019) in Ragusa area

Orders to these postal codes and area may experience a delay, and this will be monitored with any updates added here accordingly. 

 

BLACK FRIDAY 2020

 

Black Friday is always the busiest time of the year, and we have staff who work tirelessly around the clock in order to ensure your order is with you in the fastest time frame possible.

Please note that although we aim to fulfil all orders on time, due to the busy period it may take up to 10 days for certain items to be dispatched. This timeframe is not definite and we are anticipating to dispatch your order much quicker than this. Any orders containing these items will be dispatched the day they are available, with the shipping method selected.

If you would like your brand new Box Menswear products in your hands asap, we recommend to select the Faster Shipping or DHL service!

NB. We cannot offer refunds on sale items, but can happily offer credit notes or exchanges for similar items or those of the same value.

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